Teamlead ITSM & Platform Owner (m/f/d)

  • Lapp Service GmbH
Teamlead ITSM & Platform Owner (m/f/d), 1. image

Are you up for a change?

Then change your perspective internally and take on the challenge of a new task! We are looking forward to receiving your application.
 

Your tasks

  • Lead and develop the ITSM team, providing functional and disciplinary leadership and establishing technical best practices, policies, and operational processes
  • Own the overall technical and strategic architecture of the group-wide ServiceNow ITSM platform, aligning platform capabilities with the business strategy and the internal ITSM roadmap
  • Design, build, and evolve the ServiceNow platform architecture, including release management, integration, security, and scaling
  • Introduce and further develop standardized IT service management processes according to ITIL (e.g. incident, change, request, problem, asset)
  • Identify and implement automation potential within the platform to increase efficiency and quality
  • Drive the prospective expansion of the platform into a company-wide ESM platform
  • Manage external implementation partners and service providers, ensuring an efficient operations and development model, including budget responsibility and performance control
  • Act as the central interface to process owners such as service managers, Security, Compliance, the CIO Office, and the Head of Foundation IT
  • Contribute to the further development of group-wide IT governance and the professionalization of IT operations

Your profile

  • Degree in computer science, business informatics, or comparable qualifications
  • At least 2 years of professional experience in architecture, configuration, or operation of ITSM platforms in larger IT organizations, ideally ServiceNow (or comparable platforms)
  • Proven experience in leading or coordinating IT service management or platform teams and projects, ideally in a global or multi-site context
  • Technical understanding of platform operation, process digitization, and interface architecture, including: ITIL-based service management processes and their digitization and Release management, integration, security, and scaling of the ServiceNow platform, identification and implementation of automation potential
  • Experience managing service providers and working with international teams across cultures, regions, and time zones
  • ITIL v3 or ITIL 4 certification is mandatory
  • Very good communication skills in German and English
  • Strong leadership, communication, and stakeholder-management skills
  • Ability to translate technical complexity into clear business language and strategic decisions, and to orchestrate various stakeholders
  • Structured, solution-oriented, and independent way of working with a strong focus on operational excellence

Good reasons for LAPP

  • Variety of tasks and responsibilities & plenty of scope for ideas
  • Value-based family business
  • Global player with flat hierarchies
  • Flexible working hours models & home office
  • Work life balance due to the possibility to swap shifts
  • Social benefits and discounts such as job train ticket & private parcel acceptance
  • Personnel development, onboarding & individual support
  • Annual international soccer- & volleyball tournament
  • Public transport connection directly at station „Lapp Kabel“
  • Sports- & health activities and healthy canteen
  • Consulting in social and care services

 

Contact

Lapp Service GmbH · Oskar-Lapp-Street 2 · 70565 Stuttgart

We prefer internal applications via the job portal or alternatively by e-mail to the mentioned contact person.

We are happy to answer any questions you may have in advance
 
  • Fabian Fais
  • HR Generalist (m/f/d)
  • +49711 7838 1741