Transformation and Service Management Leader (m/f/d)

Lapp Business Services Sp. z o.o.
Wroclaw

Executive Middle Management
Finance, Controlling

Transformation and Service Management Leader (m/f/d), 1. image

Transformation and Service Management Leader (m/f/d), 2. image

Transformation and Service Management Leader (m/f/d), 3. image

Are you up for a change?

Then change your perspective internally and take on the challenge of a new task in a LAPP company abroad! We are looking forward to receiving your application.

Your Tasks

Manage and oversee organizational changes and projects by ensuring a smooth and effective process transitions.
Involve developing transition plans to outline the scope, goals, deliverables, resources, risks, and dependencies of the project via adequate project methodologies.
Coordinate stakeholders to ensure buy in and adaption of the projects deliverables and outcomes and build the relations with the respective business partners.
Collect business requirements and understand the business needs to iterate the project plan.
Manage the overall project resources during transition phases of the project (design, build, test, stabilization, closing) to meet objectives.
Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
Execution of automation projects (incl. Implementation of platforms and tools) and process improvements.
Systematic identification and adressing additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
Coordinate the training/workshops for the project involved parties.
Identify potential risks, implement change strategies, and communicate with teams to minimize disruptions among teams and stakeholders.
Secure all stages of the migration process are successfully completed.
In terms of service management, preparation of reporting, prezentations and meetings with customer.
Assess and optimize processes to enhance efficiency .
Other tasks provided by the Manager.

Your Profile

A strong sense of responsibility for overall project and service management.
A proactive approach to problem-solving and resource management (human, technical, and financial) in projects.
Higer education degree in relevant subject matter.
At least 5 years of proven experience in project and service management.
Good understanding and experience in change management.
Previous professional experience in business processes in the BPO/SSC industry.
Extended knowledge of service transition methodology, tools proven by certification (nice to have e.g., PMP/ PgMP/ PMI-ACP/AgilePM).
Knowledge of the process improvement methodology is a plus (e.g. Lean Six Sigma).
Proficiency in English (min C1 level).
Excellent presentation and written and verbal communication skills.
Skillful at working independently in a dynamic working environment.
Active „hands-on” support and ability to work with the stakeholders.
Excellent skills to set priorities and self-manage high volume workload.
Willingness to take the lead and proactively work on solving the issues or potential risks.
Require travelling within the EMEA region.